Privacy Policy

Last updated: 2026-01-01

This Privacy Policy explains how Vividros Pty Ltd ("Vividros", "we", "our") handles personal information in connection with our logistics, freight forwarding, warehousing, distribution, and e-commerce fulfillment activities in Australia. We aim to manage personal information with care, comply with applicable Australian privacy laws, and support transparent engagement with clients, suppliers, and website visitors.

Information we collect may include identification data (such as name and contact details), business profile data (such as company, role, and account references), shipment and warehouse records, website analytics, and communication history. Collection occurs when you provide details to us directly, when we interact during service delivery, and through technology such as cookies and analytics tools used on our websites and portals.

We use personal information to deliver logistics services, arrange transport and customs activities, operate warehouses, manage accounts and billing, respond to enquiries, provide notices about service changes, enhance safety and security, and improve our websites and processes. We may also use aggregated or de-identified information to understand performance trends and plan capacity.

We may disclose personal information to service providers that support our operations, such as carriers, customs brokers, IT and cloud vendors, payment processors, professional advisers, and insurance partners. Where cross-border disclosure is involved, we take reasonable steps designed to ensure recipients handle information consistently with applicable privacy standards.

Security controls are applied with layered measures that are periodically reviewed. While reasonable safeguards are maintained, *** method of transmission or storage can be fully guaranteed, and we encourage clients to use strong authentication and protect access credentials associated with our services.

Cookies and similar technologies help us remember preferences, measure site usage, and improve website experience. You can manage cookies through your browser settings. If you decline non-essential cookies, some features may be limited but core functions should remain available. Details about cookies and retention practices are described in this Policy and in notices presented within our sites.

You may request access to personal information we hold about you and ask for corrections where information is inaccurate, incomplete, or outdated. Requests will be handled within reasonable timeframes. If you have concerns, please contact us first; if a concern remains unresolved, you may consider lodging a complaint with the Office of the Australian Information Commissioner (OAIC).

Data retention periods vary depending on operational, legal, and risk requirements. We retain records for durations aligned with contract and regulatory obligations, and then securely delete or de-identify information when it is *** longer needed for the purposes described.

Our websites may contain links to Vividros pages or resources related to service information, such as our legal notices. This Policy does not apply to third-party sites that are outside our control. We encourage reviewing the respective privacy statements where external services are used in connection with Vividros shipments or integrations.

Updates to this Policy may occur periodically to reflect changes in services, technology, or legal frameworks. The latest version will be posted on this page with the "Last updated" date. Material changes that significantly affect how we handle personal information may be highlighted within service communications where appropriate.

Contact details: Vividros Pty Ltd, 380 St Kilda Road, Melbourne VIC 3004, Australia. Phone: +61385621934. Email: vividros@outlook.com. For written enquiries, please include sufficient detail so we can verify identity and locate records associated with your request.